Thank you for choosing Friendship Online Store. We strive to deliver high-quality digital products and dependable SaaS services to help your projects succeed. Please review the following guidelines about refunds and cancellations.
1. General Policy for Digital Products
Due to their intangible nature, all sales of digital products are final. This includes but is not limited to: eBooks, templates, software downloads, plugins, and other downloadable assets.
Refund Exceptions
While most sales are non-refundable, we may consider exceptions under specific circumstances, such as:
- Duplicate charges resulting from technical glitches.
- Failure to deliver the purchased product (e.g. broken download links or inaccessible files).
If you encounter such an issue, contact our support team (see §4 below) with order details, and we’ll review your request promptly.
2. SaaS Subscription Refund Policy
Our SaaS offerings are delivered as subscription-based services (monthly or annual billing). Here’s how cancellations and refunds are handled:
- Cancellations
- You may cancel your subscription at any time.
- Cancellations become effective at the end of the current billing period—no further charges will be applied.
- Refunds
- We do not offer prorated refunds for partially used subscription periods.
- Full refunds are not available after billing, but in certain cases (e.g., technical issues or billing mistakes), refunds may be considered at our sole discretion.
- Upon cancellation, access continues until the close of your paid billing term.
3. How to Request a Refund or Cancel
To initiate a refund request or unsubscribe:
- Email us at: [your support email]
- Include the following:
- Your order number or subscription ID
- The date of purchase or billing
- A brief description of the issue or cancellation request
We aim to respond to all inquiries within 3 business days, though complex cases may take up to 7 business days for resolution.
4. What Happens After Approval
If your refund or cancellation request is approved:
- Refunds will be issued to the original payment method within 7–14 business days (processing times may vary based on your payment provider).
- For subscription cancellations, your account access remains active until the end of the current billing period—no further charges will incur beyond that point.
5. No Refund Situations
The following scenarios are ineligible for refunds:
- Change of mind or satisfaction level—e.g., “I changed my mind,” “I don’t like it.”
- Failure to fully read or understand product descriptions before purchase.
- Discontinued products, expired promotions, or price adjustments, unless stated otherwise.
6. Dispute Resolution
If you’re unable to settle an issue via our support team or you’re dissatisfied with the outcome, you may request escalation. We’ll work with you to resolve your concern, including offering store credit or exchange options when appropriate.
7. Amendments to This Policy
We may update this Refund Policy occasionally to reflect changes in services or regulations. Refund requests are handled according to the policy in effect at the time of purchase unless stated otherwise in writing.
8. Contact Us
For all refund or cancellation matters, please reach out to our team:
- Email: contact@friendshiponlinestore.com
- Subject Line: Refund Request – Friendship Online Store
We’re here to help and will do our best to ensure a fair and swift resolution.