Welcome to Friendship Online Store . This Privacy Policy explains how we handle your personal data when you use our website friendshiponlinestore.com, purchase digital products, or subscribe to our SaaS offerings.
1. What Information We Collect
We may collect the following types of data:
- Personal Data: Name, email address, billing information, company, job title, and contact details.
- Usage Data: IP address, browser type, device information, pages visited, timestamps, interactions, downloads.
- Support Data: Communications via support channels, feedback, survey responses.
- Optional Data: Cookies and analytics identifiers.
This information is collected via account registration, transactions, cookies, forms, and third-party services.
2. How We Use Your Information
Your data is used to:
- Provide and manage digital product deliveries and SaaS access.
- Process payments and communicate updates or order confirmations.
- Improve our services, personalize your experience, and optimize onboarding.
- Offer customer support.
- Send occasional product announcements or policy updates (where permitted).
3. Legal Basis for Processing (GDPR)
Under GDPR, our data processing is based on:
- Contractual necessity — to fulfill our obligations for purchased products or services.
- Consent — when collecting optional or marketing-related data.
- Legal compliance — to meet our legal obligations.
- Legitimate interests — for improving our platform, ensuring security, or protecting our business interests.
4. Your Privacy Rights
Under GDPR (EU/EEA):
- Access your personal data and processing details.
- Request correction or deletion of your data.
- Withdraw consent or object to processing.
- Request data portability.
- File a complaint with an EU supervisory authority.
Under CCPA (California residents):
- Know what personal data we collect and why.
- Request deletion of your personal data.
- Opt-out if we ever sell your personal data (we currently do not sell personal data).
5. Data Sharing & Third-Party Services
We may share your data with:
- Payment Processors (e.g., Paddle, Stripe, PayPal) — for billing and refunds.
- Cloud & Hosting Providers — for secure product delivery and SaaS hosting.
- Analytics Services — to understand user behavior (e.g. Google Analytics).
- Legal or Compliance Advisors — as required.
Each third party is bound by confidentiality and cannot use your data for unrelated purposes.
6. Data Retention & Deletion
We retain personal data only as long as necessary for:
- Providing purchased services or fulfilling contractual obligations.
- Legal or tax compliance (e.g., for receipts or dispute resolution).
You may request deletion at any time. We will respond to valid requests within 30 days.
7. Security Measures
We implement strong measures to protect your information:
- Encryption of data in transit (SSL/TLS) and at rest.
- Access controls — limited access to personal data within our team.
- Privacy by Design — integrating privacy into product development from the start.
8. Cookies & Tracking
We use cookies and tracking tools for:
- Website functionality and preferences.
- Site performance and user interaction analytics.
You can manage or opt-out of cookies via your browser settings or consent tools.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If we learn that we have collected information from someone underage, we will delete it promptly.
10. Changes to Privacy Policy
We may update this policy from time to time. Significant changes will be noted at the top with a new “Effective Date.” When necessary, we’ll notify users via email or in-product alerts for transparency.
11. How to Contact Us
For privacy-related concerns or requests:
- Email: contact@friendshiponlinestore.com
We’re committed to protecting your privacy and are happy to assist with any inquiries.